Refund policy

Returns

As a small business we are currently not accepting returns or exchanges unless product is damaged. 

Lost or damaged products

Please reach out directly to Tracey at hautedawgdesigns@gmail.com with photos of your damaged product within 3 days of receiving your package. We will make it our priority to resolve the issue. 

Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)
We only replace items if they are defective, damaged, or the wrong size. If you need to exchange it for the same item, send us an email at hautedawgdesigns@gmail.com and we will advise you where to ship your item back.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hautedawgdesigns@gmail.com